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Excerpt from Dare to Serve: How to Drive Superior Results by Serving Others Why does work have such a bad reputation? Or is it just my former line of work that has a bad reputation? When you work in the restaurant business, you take a lot of flak for your
Excerpt from Dare to Serve: How to Drive Superior Results by Serving Others Getting the best performance from teams is the subject of countless leadership books. It can be a complex subject, but I suggest you start first with creating a space for success. Dare-to-Serve Leaders create work environments that
Excerpt from Dare to Serve: How to Drive Superior Results by Serving Others Dare-to-Serve leadership is based on the idea of servant leadership. It’s about having the courage to put people first. When I talk about this concept, I often get a question about results- can serving others drive productivity
Full disclosure: I suffer from what psychologists’ call “hurry sickness.” I didn’t know it had a name until recently, but nonetheless, I’ve always known that I suffer from it. I jam-pack my days. I overschedule. I say “yes” way too often. The benefits of my disease include getting a lot
Do you know what an idiom is? It is a collection of words that have a meaning not obvious from the words themselves. Examples in the U.S. include: “Barking up the wrong tree” — looking for answers in the wrong places. “Crying over spilt milk” – complaining about something that’s
If you enjoy watching Wimbledon tennis, you already know this to be true: No athlete who wins Wimbledon made it to the winner’s circle fast. Serena Williams won first place in both singles and doubles in 2016. It was her 22nd Grand Slam title and her 16th Grand Slam doubles
Last month, I attended the first high school graduation at a school my father had helped found nearly 20 years ago, which now serves over 350 students in grades Pre-K through 12. The first graduating class was three young men, who proudly represented the school — its past, present, and
My grandson is 3 years old – and if you’ll allow me to say so – he is really smart. He knows me. He knows my principles. How do I know that? Recently, I was giving him a bath. He started playfully splashing me. I said, “Stop it,” but without
Dear blog readers, This is my first post since leaving my role as CEO of Popeyes Louisiana Kitchen, Inc. Thank you for the the many emails and posts wishing me well in the next adventure. I am grateful for the outpouring of encouraging words and support. Last fall, I planned
How many goals have you set for 2017? Or how long is your list of things you hope to do in 2017? Ten, twenty, thirty? Be honest. It’s January. We’re in our ambitious, we-can–do-it-all, highly motivated state. The excitement level is high. The energy is palpable. And the list is
I get asked often to share my favorite leadership quotes – so I thought I would close out 2016 with some inspiring words for the Dare to Serve leaders working to be a better version of themselves! Here we go: “Consider others more significant than yourselves.” – Ancient Literature This
Leaders have many balls to keep in the air: staffing, profitability, safety. The list goes on and on. But one item that can never be left off the list or ignored is ethics. Companies that don’t make ethics a priority create needless problems and challenges for their businesses, staff, and
Leadership apart from personal accountability is detached superiority. Lack of personal accountability on the part of leaders results in isolation, artificial interactions, and shallow relationships. Leaders who stand aloof from personal accountability: Lean toward authoritarian exclusivity. Practice hypocrisy, if they expect others to be accountable to them. Exude arrogance. Stay
Recent events have once again reminded us of the impact of unethical business practices on a famous, trusted brand and company – this time the name is Wells Fargo. The banking giant was fined $185-million dollars after an investigation determined more than 2-million bank and credit card accounts were opened
A lot of businesses are having a difficult year—and it has raised this question to the top of my list: What does leadership look like in challenging times? What does a servant leader do when facing trials at work? Here are some thoughts and questions to help you when you
Some say that you cannot be humble and confident at the same time. How would you respond to that statement? So much depends on how we think of these two qualities. If humility means being easily dominated, or weak, there’s not much incentive for a leader to be humble. If we
Previously published on BecomingMinimalist.com. “We come nearest to the great when we are great in humility.”– Rabindranath Tagore Humility is a funny thing. In fact, my grandfather used to tell us that he won a medal for his humility, but it was taken away when he began to wear it.
One of the more interesting servant leadership questions I am asked is this: can you be humble and confident? This question stems from inaccurate assumptions about these two words. First, the assumption that humility looks weak. Second, the assumption that confidence looks like self-centered pride. Both are wrong. Humility is acknowledging that
“3 Rules to Being a Leader, Give, Give, Give!.” Millennials—currently and most commonly described as lazy, self-interested and entitled—will make up 75% of the workforce over the next decade. The shift is inevitable… but you have the power to really be a leader and influence how millennials will evolve as
Great leaders are transparent. Statements like this, or any others involving the words leader and transparent, have become so common or in vogue by those who write or speak about leadership (in other words, people like me) as to be cliché, and transparency in this context is now seen as
I had the opportunity this month to interview Walter C. Rakowich on the topic of transparency in the leader. Walt’s extensive experience at Prologis, Inc., as director of several educational and philanthropic organizations, and on the Global Leadership Council at Colorado State University made him an excellent choice to talk
There is one topic in the book I authored, Dare to Serve, that gets a disproportionate number of comments. It is the section where I tell the readers that I was summarily fired from my position as President, Chief Concept Officer of KFC in the fall of 2003. Readers tell
How well do your team leaders and team members collaborate during the workday? According to the cover story on the January/February 2016 issue of the Harvard Business Review, global organizations have seen a 50 percent increase over the past two decades in collaborative activities. The article notes that the time required
Meet Kirk Kinsell, President & CEO of Loews Hotels & Resorts: Kirk, in your leadership experience, how important is the notion of collaboration in organizations – and how do you define it? I define collaboration as people – better yet, different groups of people – that work together on a common
In seventh grade, I played piano in my junior high Jazz Band. It was six or seven budding musicians – a sax, a couple horns, a clarinet, a bass, a piano and a drum set – and the band leader was our teacher. Our sound probably fell short of New
Last week I posted my interview of Dina Dwyer on coaching. When I asked her to answer these questions, she said ‘sure, as long as you will answer them too!’” So I did. In this week’s blog, you will find my personal take on the questions that I asked Dina
Did you have a favorite coach or mentor in your career who invested in your development? I have so many mentors yet there are two favorites and I call them mom and dad. My father, Don Dwyer, Sr., taught me work ethic. Growing up in the Dwyer household was a
I don’t know about you, but I have never figured out the difference between coaching and mentoring when talking about the development of leaders. I’m sure there is a difference – but whether you call it coaching or mentoring – I think developing great leaders is one of the most
Guest post by Chip R. Bell The word “mentor” comes from The Odyssey, written by the Greek poet Homer. As Odysseus is preparing to go fight the Trojan War, he realizes he is leaving behind his only heir, Telemachus. Since “Telie” (as he was probably known to his buddies) is
In the Q&A blogs, I answer a question that I have been asked recently by a developing leader. This month the question is: As a leader, what do you do when your passion wanes? Leadership can be demanding. Leaders can become weary, even exhausted. Passion can evaporate and we plod forward,
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