Culture is Concrete, Not Marshmallow

There is a book titled Culture Eats Strategy for Lunch, by Curt W. Coffman and Kathie Sorensen, Ph.D. The title makes corporate culture sound important, strong, high-impact. Yet in far too many places, building corporate culture is considered a “soft skill.” Squishy, hard to pin down, outright marshmallow material. So which is it? Is  »  

Why Work Has a Terrible Reputation

Saturday afternoon, I went out for tacos with my daughter and her family. The restaurant was a fun local place—and the dining area was decorated with a whole host of bumper stickers. On the wall next to our table, the bumper stickers had a theme. Life is good. Work is terrible. Work, it seems, has a terrible reputation. If work has a  »  

Cheryl Shares Three New Lessons

I am excited to be back in the blogosphere talking to you about leadership. The second edition of Dare to Serve hits the market in just a couple of weeks, and I can’t wait for you to see the new chapters. You can jump on Amazon today and pre-order your copy by clicking here. Many of you have asked me what I’ve been up to since the  »  

Humility Isn’t Easy

Excerpt from Dare to Serve: How to Drive Superior Results by Serving Others I was once being interviewed for a leadership job in a restaurant company.  The interviewer, a senior executive at the company, asked me about my approach to leadership.  I said that I developed teams of highly competent people with their egos in check because  »  

Deliberate Dignity

Last week I was getting ready to board a flight at Newark airport.  The arriving plane was late and the gate crew was rushing around to quickly get that plane ready to go.  The gate agent called the first group of passengers to board, but as they got down the ramp to the door of the plane, it became evident that the cleaning crews were  »  

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