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Excerpt from Dare to Serve: How to Drive Superior Results by Serving Others Why does work have such a bad reputation? Or is it just my former line of work that has a bad reputation? When you work in the restaurant business, you take a lot of flak for your
Excerpt from Dare to Serve: How to Drive Superior Results by Serving Others Getting the best performance from teams is the subject of countless leadership books. It can be a complex subject, but I suggest you start first with creating a space for success. Dare-to-Serve Leaders create work environments that
Excerpt from Dare to Serve: How to Drive Superior Results by Serving Others Dare-to-Serve leadership is based on the idea of servant leadership. It’s about having the courage to put people first. When I talk about this concept, I often get a question about results- can serving others drive productivity
Full disclosure: I suffer from what psychologists’ call “hurry sickness.” I didn’t know it had a name until recently, but nonetheless, I’ve always known that I suffer from it. I jam-pack my days. I overschedule. I say “yes” way too often. The benefits of my disease include getting a lot
Do you know what an idiom is? It is a collection of words that have a meaning not obvious from the words themselves. Examples in the U.S. include: “Barking up the wrong tree” — looking for answers in the wrong places. “Crying over spilt milk” – complaining about something that’s
If you enjoy watching Wimbledon tennis, you already know this to be true: No athlete who wins Wimbledon made it to the winner’s circle fast. Serena Williams won first place in both singles and doubles in 2016. It was her 22nd Grand Slam title and her 16th Grand Slam doubles
Last month, I attended the first high school graduation at a school my father had helped found nearly 20 years ago, which now serves over 350 students in grades Pre-K through 12. The first graduating class was three young men, who proudly represented the school — its past, present, and
My grandson is 3 years old – and if you’ll allow me to say so – he is really smart. He knows me. He knows my principles. How do I know that? Recently, I was giving him a bath. He started playfully splashing me. I said, “Stop it,” but without
Dear blog readers, This is my first post since leaving my role as CEO of Popeyes Louisiana Kitchen, Inc. Thank you for the the many emails and posts wishing me well in the next adventure. I am grateful for the outpouring of encouraging words and support. Last fall, I planned
How many goals have you set for 2017? Or how long is your list of things you hope to do in 2017? Ten, twenty, thirty? Be honest. It’s January. We’re in our ambitious, we-can–do-it-all, highly motivated state. The excitement level is high. The energy is palpable. And the list is
I get asked often to share my favorite leadership quotes – so I thought I would close out 2016 with some inspiring words for the Dare to Serve leaders working to be a better version of themselves! Here we go: “Consider others more significant than yourselves.” – Ancient Literature This
Leaders have many balls to keep in the air: staffing, profitability, safety. The list goes on and on. But one item that can never be left off the list or ignored is ethics. Companies that don’t make ethics a priority create needless problems and challenges for their businesses, staff, and
Leadership apart from personal accountability is detached superiority. Lack of personal accountability on the part of leaders results in isolation, artificial interactions, and shallow relationships. Leaders who stand aloof from personal accountability: Lean toward authoritarian exclusivity. Practice hypocrisy, if they expect others to be accountable to them. Exude arrogance. Stay
Recent events have once again reminded us of the impact of unethical business practices on a famous, trusted brand and company – this time the name is Wells Fargo. The banking giant was fined $185-million dollars after an investigation determined more than 2-million bank and credit card accounts were opened
A lot of businesses are having a difficult year—and it has raised this question to the top of my list: What does leadership look like in challenging times? What does a servant leader do when facing trials at work? Here are some thoughts and questions to help you when you
Some say that you cannot be humble and confident at the same time. How would you respond to that statement? So much depends on how we think of these two qualities. If humility means being easily dominated, or weak, there’s not much incentive for a leader to be humble. If we
Previously published on BecomingMinimalist.com. “We come nearest to the great when we are great in humility.”– Rabindranath Tagore Humility is a funny thing. In fact, my grandfather used to tell us that he won a medal for his humility, but it was taken away when he began to wear it.
One of the more interesting servant leadership questions I am asked is this: can you be humble and confident? This question stems from inaccurate assumptions about these two words. First, the assumption that humility looks weak. Second, the assumption that confidence looks like self-centered pride. Both are wrong. Humility is acknowledging that
“3 Rules to Being a Leader, Give, Give, Give!.” Millennials—currently and most commonly described as lazy, self-interested and entitled—will make up 75% of the workforce over the next decade. The shift is inevitable… but you have the power to really be a leader and influence how millennials will evolve as
Great leaders are transparent. Statements like this, or any others involving the words leader and transparent, have become so common or in vogue by those who write or speak about leadership (in other words, people like me) as to be cliché, and transparency in this context is now seen as
We are living in a bad boss reality. Are you doing anything to change it? In November, 2012, Inc. magazine featured these statistics in a website article called Jerk Alert: The Real Cost of Bad Bosses by Maeghan Ouimet. Three out of four employees report their boss is the worst
On Friday afternoon, I taught a workshop on The Purpose Of Leadership at the national convention of the business fraternity, Alpha Kappa Psi. The audience was primarily college campus leaders of the fraternity’s chapters. Time with student leaders is my favorite kind of opportunity – to speak with young people
Monday was my first day back after a four-day vacation. I must confess, I am not good at taking vacations. For the first two days I didn’t even know I was on vacation. I kept answering emails, taking calls, and reviewing work. Somewhere around day three, I notice that I
This fall, I will have the opportunity to speak at the Gwinnett Leadership Forum, on September 5, 2013. The Leadership Forum is all about helping local leaders connect to their highest potential – a mission that is right up my alley. Twice a year they bring in world-class leaders to
My observation is that sacrifice is not a popular notion in our culture. It has bad implications. When you sacrifice, you lose something, you give something up. It might be hard, uncomfortable, even painful. Who would want that? Pleasure is a very popular notion in our culture. It has a
While speaking on a panel at the Women’s Foodservice Forum a few years ago, I was asked if mentors had played a large role in my development of a leader. I struggled with the answer because, honestly, I wasn’t sure that I had been mentored. But I certainly remember wishing
We often gain insight from questions we are asked. Particularly when the questions are on topics we were not thinking about at the time. Recently, I have been asked twice to describe my career path to groups of young leaders. Ostensibly, the young leaders were interested in how one gets
In my work, I often have opportunities to meet great leaders and to learn from their wise counsel. Recently, I met such a leader and he was kind enough to spend an hour with me sharing his observations about leadership. It was a gift. This leader served in elected and
When my daughter was getting ready to go to college, my husband gave her Cal Newport’s book, How To Win At College, to read. Among other things, it gives the future college student real world tips on what the top students do to succeed on campus. It includes advice on
One of my many shortcomings is that I hate exercise. I’ve never experienced that adrenalin rush thing that athlete’s talk about. For me, exercise is just sweat and muscle aches, and I don’t enjoy either of those things. Now rationally, I know that exercise is good for my body and that is
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