Process Trumps Chaos
At Popeyes, our third principle is: “We are fact-based and planful.” I know that sounds really boring as a principle, but we have to talk about it because it has revolutionized the way we work and helped us reach our performance goals. In the fall of 2007, the work environment at Popeyes was chaotic – […]
Two Ears, One Mouth
Somewhere along the way to adulthood, we tend to stop listening and learning from others. In fact, it’s worse than that. We start telling everybody what to do – and call it leadership. Unfortunately, nothing could be further from the truth. Why is this the case? The first thing that works against listening and learning […]
I See Your Passion
Yesterday morning I visited a summer day camp for children in Traverse City, Michigan. As the children arrived, they were greeted by a welcomomg tunnel of jumping, singing, high-fiving camp counselors. The kids’ faces lit up with excitement as these counselors enthusiastically celebrated their arrival. This was Day 4 of camp – and these kids […]
Principles – Alive & Well?
Think about a time when one of your close friends disappointed you. They let you down. They acted in a way that was inconsistent with your expectations. Perhaps the behavior was so unexpected, you were surprised and taken aback. You couldn’t comprehend why they would act that way. They lied, when you thought they […]
Pursuing Personal Purpose
Lately it seems that everyone on the planet is in search of their personal purpose. It’s “trending.” Simon Sinek says Start with Why Jon Gordon offers The Seed: Finding Purpose and Happiness in Your Life and Work There is The Purpose of Your Life: Finding Your Place in the World by Carol Adrienne Oprah recommends […]
Access Their Superpowers
I have a core belief about people. I believe each and every person on this earth was created and designed to be special. They have unique gifts and talents. I want to help people reach their full potential. But even with that worldview — the strengths of a team member are not always evident to […]
The Values Lens Of Leadership
We have been talking about the importance of knowing the people we lead. This week we continue this conversation by exploring the benefit of knowing the top priority values of your individual team members. At Popeyes, we ask our team members to explore their values and share their top three priority values with their supervisor […]
Two Truths And A Lie
Several times in my career, I’ve been asked to play a “get-to-know-you” game at a business dinner. The game is called Two Truths and a Lie. The way it works? Each person states three things about their life that the rest of the people would not know. Two of them must be true. One must […]
Measures Matter
In the second year of my role at Popeyes, trust with our franchise owners remained low, data for decision-making was still limited and consistent positive sales results were not yet evident. My team and I were sitting in a meeting with skeptical franchise leaders, debating the performance results of the June promotion event. We had […]
Warning – Toxic Workplace
I am a book junkie. If you visit my home, there are certain rooms, like my home office, that are literally overflowing with books. Even my work office has at least 100 books in it. So it will not surprise you that on this Sunday afternoon, I am scanning the books available on Amazon.com. I […]