Your Attitude Is Your Altitude

Dare To Serve Reflection: How do you think about the people you lead?

Last night I enjoyed a dinner conversation with a Popeyes leader who oversees more than a dozen restaurants. In our chat, we were reflecting on how grateful we both were for the momentum in our business – and how blessed we felt to be a part of this company. I was so impressed with this person’s genuine love of the restaurant business. It led me to ask him to share a bit about his family history.

He told me about his grandparents. He had spent summers with them – working the land. Learning what hard work looks like. Learning what it means to serve others – the workers on the farm. Learning how to prepare food from the barn and the garden. A hard life in many ways, but a place to learn how to love others, do productive work, and treasure the simple things. He then said “I think this is where I learned my love for the restaurant business.”

And then I understood so much about the man – his values, his perspective, and his attitude. His mindset was “I can find joy in serving others, in working hard, and in treasuring life shared with the people in our restaurants.” Wow. I want to work for him. Wouldn’t you?

When I joined Popeyes in 2007, we were suffering from a lot of things. Discouragement, disappointment, skepticism, frustration, and more. Our employees had watched multiple leaders come and go without a turnaround of the business. Our franchise owners were exasperated at the poor performance. Our board wanted to know what was wrong. Our shareholders wanted their investment to provide a return.

We needed new results to be sure. But to get there, we also needed a new attitude. We needed to think freshly about our work. Why it is valuable?  Why do we want to work hard to solve the problems? Why do we want to serve the Popeyes’ family well? Without a fresh mindset about the work, we would have been doomed to repeating history.

Is your attitude determining your altitude? What emotions do you have about your workplace today? How will your mindset affect your work today? 

Serving Performs.

What could you do to approach your work freshly and positively?

Please leave a comment below to join the conversation…

About Cheryl Bachelder

Cheryl is a passionate restaurant industry leader who serves as CEO of Popeyes Louisiana Kitchen, Inc., a publicly traded global chain of 2300+ restaurants. Cheryl is known for reinvigorating great brands and inspiring leaders to reach their full potential – with exceptional performance results. She has enjoyed a rewarding career working at Procter & Gamble, Gillette, Nabisco, Domino’s Pizza and Yum brands. Cheryl and her husband Chris have been married thirty three years and are parents to three adult daughters   »  Learn More

What People Are Saying

The little things in life can bring on big changes in attitude. Having a disabled brother makes me aware of the need for daily recognition. Over his life he has been laughed at and ignored. His only joy in life is his work. How many employees feel like that and are not disabled? How can we change that? By recognizing their efforts! A pat on the back for a job well done or big smile with a thank you could lift their spirits and attitude.

We all want to feel our role in the organization is important. It is our attitude and how we express recognition that affects our environments. On a daily basis, I make it my goal to reach out and touch someone by my words or actions. I have been truly blest by my employees who appreciate my acts of kindness. They repeatedly exceed their goals and bring to me their ideas to make things better.

Mar 25, 2015  |  Reply

I would say to start a fresh approach at work would have to start with minding my hours, invest your hours wisely know just how much time it will take to complete a task, then begin to create a new positive achievable plan celebrate the small successes the big one should follow.

Apr 02, 2015  |  Reply

I enjoy looking for ways to improve the process and to help make my individual team and the company as a whole work better. At times, I do get frustrated or disheartened when there are others that don’t exhibit the same passion or try to hold the process back. How do you continuously continue the push forward and keep your eye on the prize when this happens?

Apr 02, 2015  |  Reply

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