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 August 2018

Deliberate Dignity

Last week I was getting ready to board a flight at Newark airport.  The arriving plane was late and the gate crew was rushing around to quickly get that plane ready to go.  The gate agent called the first group of passengers to board, but as they got down the ramp to the door of the plane, it became evident that the cleaning crews were  »  

Knowing Your Gifts

Excerpt from Dare to Serve: How to Drive Superior Results by Serving Others About ten years ago, I developed a bit of an obsession.  Of everyone I met, I started asking this question: “Why do you work?” You could see them trying to figure out what answer I was looking for.  Because that is what we do when we are asked a question  »