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Two Truths And A Lie

Several times in my career, I’ve been asked to play a “get-to-know-you” game at a business dinner. The game is called Two Truths and a Lie. The way it works? Each person states three things about their life that the rest of the people would not know. Two of them must be true. One must be a lie. Then you go around the table, with  »  


Measures Matter

In the second year of my role at Popeyes, trust with our franchise owners remained low, data for decision-making was still limited and consistent positive sales results were not yet evident. My team and I were sitting in a meeting with skeptical franchise leaders, debating the performance results of the June promotion event. We had  »  


Warning: Toxic Workplace

I am a book junkie. If you visit my home, there are certain rooms, like my home office, that are literally overflowing with books. Even my work office has at least 100 books in it. So it will not surprise you that on this Sunday afternoon, I am scanning the books available on I put the words “toxic workplace” in the  »  


Promises, Promises

The best CEO I worked for in my career was at RJR Nabisco; his name, Lou Gerstner. He was exceptionally smart and exceptionally principled. I watched his leadership closely and found many lessons that would guide my career over the years. So when he was selected to be CEO of IBM in April of 1993, I watched with great interest. At the  »  


Focused or Flailing?

Apparently our human minds can only remember three or four things at once. Psychologists at the University of Missouri published a paper in 2008 entitled “An assessment of fixed-capacity models of visual working memory.”* Up until this study, most researchers thought we could remember seven things at once – like the seven  »  

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